Delivery policy

This policy applies to every ticket sold through ClicCash Events. The seller is the one shown at checkout and on your receipt.

1. E-tickets

Your order confirmation is emailed straight after payment. Your QR e-ticket is released by email 48 hours before the event, to protect against fraud and unauthorised resale. If you have a ClicCash account, your tickets also appear in the ClicCash app.

2. Physical GoCard tickets

Where physical GoCard tickets are offered for an event, you collect them before the event at the named outlets for that event.

3. If your email does not arrive

If your order confirmation does not arrive within 1 hour of payment, or your e-ticket has not arrived 24 hours before the event, check your spam folder, then contact events@cliccash.com with your order number.

4. Nothing is shipped

We do not ship anything. Tickets are digital, or collected in person where a physical GoCard ticket is offered.

See also our Terms of sale and Refund policy.